21. 

Whenever you speak to someone about your brand, you are totally focused on what you can do for them and how you can help them. (5=highest)

22. 

You are skilled at building rapport by learning the past and present situation of your prospects through a series of well-thought-out questions. (5=highest)

23. 

You are skilled at motivating customers to use your brand's offerings by discovering what values and benefits are the most important to them. (5=highest)

24. 

You have a well-organized presentation designed to inform prospects about exactly how you can solve their problems and meet their objectives. (5=highest)

35. 

You’re successful in asking for the business. You know what to say and do to win a prospect’s commitment to your brand. (5=highest)